The area is protected and thats where you have the low water issues. The trip was more expensive so we paid with our vouchers as well as cash. Information provided by various external sources. In times of high water, river boats can reduce their height by: Another aspect of river cruising is how much water does the ship draft? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. A *** incentive ********** was offered and accepted by us to use toward future booking. I contacted Trip Mate and was told the vouchers were not covered and that I needed to contact Viking because they handled vouchers. Utter and total joke. Viking Mississippi is one of Viking's largest river ships, measuring 450 feet (137 meters) long and weighing approximately 5,000 gross tons. Voyages offering the excursion to Floriade 2022 operate between July 16 and August 27, 2022 aboard River Empress. We have had to cancel our river cruise because of their ludicrous covid policy. At the time we did we also asked that trip insurance be added. You will be cruising, you will be enjoying," he said. Schreiner says that the last time Europe experienced extremely low water levels, in 2018, the economic impact was around 5.4 million euros ($5.4 million). This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). For Further Assistance If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday - Friday, 6:00 AM - 6:00 PM; Saturday and Sunday, 7:30 AM - 4:00 PM, PT. The cruise was cancelled due the pandemic ($11,367.50) What? He replied "absolutely no way both medically and because ************ weakens her immune system!" In some cases, an itinerary may be adjusted with certain destinations dropped and new ones added. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. Plus, your own feed of TPG content. We will not be booking with Viking again. This content has not been approved or otherwise endorsed by any of these entities. We purchased Travel Protection Insurance. AMA Waterways | Travel Requirements & Safety Protocols. Just realized that the cruise booked was from Antwerp to Amsterdam. This will surely increase the credibility of your complaint. In November ******************************************* She had major surgery December 12th. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. Viking is probably the most unsympathetic/unprofessional company I have ever experienced. I was told to claim on my travel insurance if I had any.I had to send three emails to receive a response and cancellation certificate from Viking Cruises. return trip Munich to EWR If, however, we forfeit the ******* spent in anticipation of this vacation, Viking would loose us as customers, but as a sophisticated internet user, my wife will use her homebound time posting this saga on as many travel sites as possible. A longtime editor at Cruise Critic, Erica has also written for The Washington Post, Fodors and Lets Go travel guides, and numerous print and online cruise publications. Booking # XXXXXXX There are critical points, like the one on the Rhine River, right in the Rhine Gorge, Schreiner explained. Italy is in the worst drought in over 70 years. They said they did. A place on the excursion I tried to book. The cruise line said it was evaluating 2022 itineraries that visit Russia with the view to modifying them where necessary. Customer Reviews are not used in the calculation of BBB Rating, My husband and I took an Antarctica cruise with Viking Octantis Dec 25 to Jan 7' as an all inclusive trip, all airfares and transportations were included . We never sign or agree to sail with vaccines passport as requirement.No one respond our emails or our attorney except a woman name ******************************* that behaves like an iron wall to talk to anyone else. Vikings inability to resolve an issue with their on line booking. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Airfares vary on other gateways & departures. Sheila Davies is a retired gas industry professional based in Northumberland, England. Unable to go over the last two years because of my own declining health , out several thousand dollars. Cancellation conditions 2. Claim your profile to access Trustpilots free business tools and connect with customers. Sure we were free but that's no excuse. Desired outcome: I was sailing aboard the Avalon Vista two months ago on a cruise from Amsterdam to Basel, Switzerland along the Rhine River. But there is nothing we can do, your vouchers have expired'. In order to catch the next flight from ************ to ******* to get to the cruise on time we had to pay the tickets ourselves. Sandi. We accepted and paid an additional insurance premium. Also lost out on the cruise vouchers. passengers asked if ports on the new itinerary may close and if there's a chance the cruise could be canceled while underway. Viking Cruises will test all guests and crew for COVID-19 with daily PCR testing when sailings resume, as part of the company's new Viking Health & Safety Program, the cruise line recently announced. NEVER BUY A VIKING CRUISE VOUCHERWe will be sailing with a different cruise line and will not be back to Viking. We said yes. Schreiners advice is simple: Just go. Business Section was crowded 8 units wide while first class just in front London was on an older plane with 3 seats on the left and right. Submit a complaint and get your issue resolved. In the end, you will have a fantastic vacation and you will get a future cruise credit according to what you miss., He added: Its better than canceling and sitting at home and not doing anything.. "Given recent developments and the developing conflict in Ukraine,. We then Our Viking cruise embarkation was delayed by 2 days, shortening our trip from 12 to 10 days. We were being reimbursed for the cash amount paid but not the amount of the vouchers. Viking will not honor this request. Thu 13 Jan 2022 01.00 EST Last modified on Thu 13 Jan 2022 18.22 EST. Because there was no time for a further delay, we paid the tickets to the airline. Desired outcome: Their luggage has been moved over automatically so by the time they arrive on the ship they have their luggage, and then they sail on the other ship back to the destination.. If you voluntarily cancel your cruise you may only get a partial or no refund depending on how close to departure you cancel your cruise. From now through March 31, 2022, Viking is offering special rates starting at $599 (not including airfare) on all 2022 and 2023 departures. Companies can ask for reviews via automatic invitations. Part refund, at least 25%. To date we have sent a certified *** ****** ***** letter to VRC and had no response. Sometimes it's worth a large investment to reap the benefits of a great credit card. South America & the Chilean Fjords - Ocean Cruise Dates & Pricing South America & the Chilean Fjords From $5,999 | 18 Days | 8 Guided Tours | 4 Countries Itinerary Dates & Pricing Resources For current fares, please call a Viking Expert: 1-866-984-5464 or Request a Quote today. This guarantee is combinable with all other Viking offers available. Scheduled and rescheduled elder family care and pet sitting services. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. Thats because the weight of the cargo such vessels carry affects their draft (the distance between the ships bottom and the water line). 140 complaints closed in the last 12 months. Subscribe to Apple News. We were routed to resolution manager who was extremely obnoxious, rude, disrespectful, wasn't listening to the issue, saying 'yes, ok, sales rep make a mistake, mistakes do happen. Then they said (under the Risk Free Guarantee) we could have a voucher, but it would be a combined voucher which could only be used for one future trip. If the whole itinerary is changed, youll get to sail the new itinerary and receive a 100% future cruise credit to book another cruise. We only wanted our money to be applied to another cruise in 2023. The whole point of purchasing trip insurance, especially in this time of Covid, was to protect ourselves in the event of a last minute emergency. Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 1. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. We booked a 14 day cruise with extra days upon arrival in ****** and departure in **** in ****. We called our AAA travel agent and she notified Viking on September 17,2022, we were scheduled to leave on September 22,2022. . We rebooked yet again and we're told that we had to have the vaccine before we would be able to take our trip. However, as everyone knows, predicting the weather is not an exact science. The river flows are falling so if you are booked for a cruise this year, check with your cruise line and obtain their current assessment of operating conditions. Europe has many rivers where cruise lines operate. 2023 Trustpilot, Inc. All rights reserved. I booked the flight through Viking to a Christmas market river cruise. If ships have to lighten their loads to cross shallow water, fewer goods can be transported at once. We booked a river cruise from Istanbul to Venice. It turns out that during the second half of the cruise, we were in a heat wave, experiencing very hot temperatures. This years summer drought in Europe could affect your upcoming river cruise, but its highly unlikely your cruise will be canceled outright. Cost includes $12.95 plus applicable local sales tax. Only in very rare circumstances are the sailings canceled outright. It was not a condition of completing this trip. We missed 2 ports of call and 1/3 of our sites to see the auroras. I contact Viking customer relations, and was first told that the flight tickets were paid by Viking already. The guest services lady said well you can complain at the Share your photos and videos with others to prove the truth of your words. It is a basic human right to be able to have access to flushing toilets and handwasting facilities. We booked a Viking River Cruise with AAA travel in August of 2019 for $14,497 for two people which excludes the insurance cost. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I have always liked Viking cruises and have been on 13, counting the one I am currently on. In some cases, an itinerary may be adjusted with certain destinations dropped and new ones added. Its not an American company so they feel like they can treat Americans any way they want. Viking has cancelled all 2022 departures of its Russian river cruise itineraries and ceased all operations in the country for the remainder of the year. Withholding of monies and shore excursion booking system failure. A drinks package at the original cost, when I first tried to book it. Call a Viking Expert at 0800 319 66 60 or see your Travel Advisor. Water levels on the Rhine River are set to fall close to the point where the river cannot hold ships anymore. This was not the case. On 10/12 as our plane was taxiing for departure, my husband suffered a medical emergency. We rebooked our trip but Viking canceled it again and another voucher was issued. Schreiner gives an example of two identical sister ships, AmaLucia and AmaSiena, that both sail the Rhine. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Like most cruise lines, Viking canceled all of its sailings during the pandemic.

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