Step1: Read and record your mileage This is the first step because you'll need to know this number before you can begin fueling, and it wouldn't be a bad idea to have it in mind before leaving the cab of your truck. Where does it work? In 4 simple steps, you can unlock great savings on your fuel costs: Register Register for an Esso Card here using your computer, phone or tablet. I became a Wex customer in November 2021. His dedication to transparency and education has made CardFellow a staunch small business advocate in the credit card processing industry. There is an admin fee of 1.3% for all Visa and MasterCard, and 2.1% on AMEX transactions. We also used WEX fuel card for our small business fleet and we asked them to send the notifications to my email but this was not changed in their system by the customer service representative. Karma wins in the End CardPaymentOptions.com, Inc. All Rights Reserved. ACTIVE makes the card available to use. Find out more about WEX WEX FUEL CARDS There is no detail on the bills whatsoever to identify annual fee, versus card fee versus late fee. Implementing pay-at-the-pump technology for a new gas station or transferring services when purchasing an existing gas station requires assessing your individual needs, and working with a processor that can support pay-at-the-pump. Thats where Level 3 enhanced data comes in. Our card works at a variety of merchants. Various vendors offer many different types of fleet cards, such as Wex and Voyager. Audit Your Current Statement To Find Its Hidden Fees. Fill out this form! I call up there and they say we did a 2nd review and terminated your account. So all the time our company spent getting these cards, setting them up and learning how to use them and they cancel the account. Military veterans possess invaluable leadership skills and business acumen. Privacy Policy. As with most things in business, if you make it easier for customers, youll see more sales. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. They never revealed that to us and what was noted was a 6.99% interest rate. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. Check out my LINKTREE!https://linktr.ee/hustlewithjulian This video is on the Wex Fleet Gas Card NO PG. This company is either competent or fraudulent. The trick to choosing a card-acceptance-services provider is finding one familiar with the specialized nature of P-cardsone who can bring the best technology that allows sellers to input, capture and deliver Level 3 data with their transactions. Pumacard options Pumacard Which I give them, but now Im denied? As he learned more about the innerworkings of the industry, rampant unethical practices, and lack of assistance available to businesses, he cut ties with his employer and started a blog where he could post accurate information about credit card processing. Simply add a few details about yourself and the application will be submitted in minutes. GSA SmartPay account holders may carry the following brands: Visa, MasterCard, WEX and Voyager. On your side, as the business accepting a fleet card for services or products, the main difference to be aware of is that purchase options are limited. But in some cases, like with universal fleet cards, there are ways to lower your cost at wholesale. Hard to get a hold of. I thought this would be beneficial. crazy third time its going on. Enter the required info for a new user, including Company ID, User ID, First and Last Name, Email, and Group ID. Thats the receipt this is ridiculous then they freeze your card what kind of HSA does that? Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. Use the secrets that credit card processors don't want you to know to drastically lower your credit card processing fees. You will be notified when new oil merchants begin accepting the WEX card. For maintenance under $100 - merchants can either electronically accept the WEX Fleet card or call in the transactions to 1 (866) WEX-4GSA (939-4472) to receive a MasterCard number. All this because WEX, a company we have never had any dealings with ( and never will!) For the tightest security, use Exact Match. Wex and Voyager cards can be used at any participating gas station. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. Fleet cards that bear the Visa or Mastercard logo can be used at any location where Visa or Mastercard are accepted. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. The sole purpose of the material presented herein is to alert, educate, and inform readers. SOUTH PORTLAND, MAINE (February 2004) Jiffy Lube International has reached an agreement to accept Wright Express cards to pay for services at its more than 2,200 service locations nationwide. Set the Validation type, which determines how the prompt must be entered by the card user. WexLocationCode.setTransientValue("wex02"); Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. 2023 Host Merchant Services. We also accept certain types of digital payment methods. Fleet cards require using equipment that can support enhanced data. Worst company managing my health care funds. Hi Ana, The Problem is this Wex froze my credit card HSA account they want receipts. Wex is the most incompetent company, screwed me 6 ways to sunday, because they had to lower credit limits during the great Hoaxit, a bunch of heartless people that dont understand a thing about small business and trucking. Choose Manage Policies from the drop-down menu, then Manage Policies from the fly-out menu. I had the misfortune to come up against WEX for a collection of, wait for it,, $1,300 yes thirteen hundred dollars!! They are doing this to many other businesses I found out. Wex Inc also agreed to payout other various costs related to the delay. It also helps to understand your customers, so specific matters important to users of these fleet cards can really help inform your decisions. The WEX FlexCard gives you spend controls, custom reports, and fuel rebates. Choose Cash Advance from the drop-down menu. So, in addition to the approx $187 interest charge that had carried over after paying my account balance that they said was due July 28 (ignoring the fact Id already made a second payment and had paid the entire balance), they charged me a $140+ late fee!! He has also researched and published reviews about nearly every payment services provider and processor. I have been trying to get my claim processed for a month now. Click Limits in the top menu, then Update Limits. Description of Complaint: With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. Corporate Office Achieving Commercial Level III is possible when you comply with requirements for that level, which includes providing more information about the fleet card transaction than with a typical consumer transaction. WEX fleet cards are used by more than 11 million vehicles worldwide. Fleet Cards these are cards specifically for fleets regardless of gas station brand and are not part of traditional card networks. DREADFUL, I WONDER HOW THEY CONTINUE TO RUN! This even applies to co-branded cards. It is not intended as legal or financial advice. Do NOT use this company if you can avoid it. Follow these instructions to purchase fuel: Turn off the vehicle and remove the keys; note the odometer reading. Look for the QBO file you saved in Step 1 and then select Open. Accepting locations Accepting locations WEX fleet cards are accepted at 95% of U.S. fuel stations and 45,000 service locations - anywhere you need to go! To avoid this issue, we recommend asking for promotional information but not providing any information about your business name or location that could be used to bill you. Now the meat of the matter what its going to cost? I had this card for 30 years, had to cancel it out, was the worst thing exxon could have done selling out to a company like this. This information is captured at the time of the sale. Tap to Pay - We are enabled to accept NFC enabled cards, Apple Pay, Google Pay and Samsung Pay . The Nikon Z 26mm f2.8 Lens is the slimmest, lightest Z series full-frame pancake lens ever. Also, 45,000 US maintenance locations accept the card, and there's no annual or monthly fee. Charged to my bank account, we do not own a card. I know we can restrict cards to fuel only when pay at the pump, but can we restrict drivers from buying non-fuel items inside the store? Ben Dwyer began his career in the processing industry in 2003 on the sales floor for a Connecticutbased processor. Look up and select the card you want to assign. There are two options when it comes to taking fleet cards you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. been used fraudulently They should take responsibility & notify they made a mistake Ive spent hours trying to get this handled They seem unwilling to do much Please help make this all stop Thank you Update As of today 8/4/2022 on the phone with WEX Statements keep coming. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. In today's video, I am talking about the Wex Fleet card. The company has received 107 complaints in the past three years. That means that if you accept a fleet card that qualifies for Commercial Level III youll pay 1.85% + 10 cents at the wholesale level. High-risk merchant services provided through Electronic Merchant Systems (EMS). Worst gas card ever. This allows us to see the company through a different lens or perspective than we normally would. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. 95% of U.S. fuel stations accept WEX cards at the pump or inside the station. After 4 phone calls and 2 emails over the course of a week I was told to file a fraud complaint with my bank. I dont see how paying an extra $178.12 over the cost of the fuel is saving me anything. Furthermore, fleet cards may or may not be affiliated with the credit card brands, which affects everything from the costs to accept them to the equipment thats compatible with the cards. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. ERGs drive diversity by fostering new bonds and communities across the company. If insurance coverage is available , make sure that the insurance company has processed the claim prior to the time you make your payment. I am so furious as the HSA that my company sold me on assured me that it was paperless and as long as I was using the account for medical, vision, dental or pharmacy co-payments it would be covered. NEVER let this company get your bank info. WEX Fleet cards are to be used only for fuel purchases or roadside services. WEX appreciates the BBB bringing this to our attention. Some fleet cards offer benefits other than lower prices, such as loyalty bonuses or discounts on tertiary services. How does it work? Check the statement(s) you want to make payments for. We're WEX. At least thank me for giving you $1,000 that was meant for my 5 year olds education. WEX is complete rip-off. Some cards can be set to require the employee to enter mileage at the time of purchase. While the term fleet cards is often used to refer to Wex and Voyager, Visa and Mastercard also offer fleet cards, as do specific brands. How to Set Product Policy Limits on Your EFS Fuel Card EFS Fuel Card: How to Add Policy Prompts Contact Customer Support 1-833-CALL-WEX 1-833-225-5939 Customer Support Request You can also reach us by filling out a quick form with information to assist you. Please please please read reviews and stay away of this company. As you can see in the Visa screenshot above, the category Commercial Level III lists a rate of 1.85% + 10 cents per transaction. WEX is completely incompetent or corrupt. It is also a great way to encourage businesses to start spending again as many consider curtail spending. There is no consistent theme to the complaints, which suggests that there is not a systemic issue with the companys product or service. This is our complaint on WEX, Inc. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! Processing statements are intentionally complicated so that they can overcharge you. You can do it yourself by researching processors, calling for quotes, and constantly monitoring your monthly statements, or you can use a credit card processor comparison service like CardFellow to get instant quotes and free statement monitoring. Both private businesses and the government use fleet cards. The agreement with Pep Boys continues to increase the services . More information on those can be found here. The companys pricing is not especially competitive, but it has maintained a low overall complaint rate relative to its size. Compare Cards Or call 1-800-395-0812 WEX fuel cards are smarter than credit cards and safer than cash If it is not, click the Create a new QuickBooks account radio and enter the bank account name. Fleet cards go by a few different names. Wex and Voyager cards can be used at any participating gas station. WEX will accept Visa's virtual credit cards for corporate payments, expanding the international digital payment options for WEX's B2B customers. When entering a fleet card in your My Wallet, add the prefix number for the first 6 digits of the card, then add the last 4 digits of the account number. Start by leaving a comment at the end of this review, Compare Top Rated Processors: Compare Rates, Reveal your hidden fees: Audit Your Statement, Working in merchant services: Our Free Guide. See this page to learn how we support our operations. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. Choose Money Codes from the drop-down menu, then Issue Money Code from the fly-out menu. Sent payment again by certified mail, they received it, but Charged $85 late fee twice How does it work? We work together with our partners to deliver innovative solutions that help simplify the financial side of healthcare for millions of employers and consumers. Choose the new status. You can also create a profile here at CardFellow to find processors: https://www.cardfellow.com/sign-up. An approved line of credit offered by Love's Travel Stops to approved customers. Please cancel my account. Women play an important role at WEX. Your email address will not be published. EFS Fleet Card World-class tools for mid to large enterprise fleets; EFS Fleet Mastercard EFS control with Mastercard acceptance; EFS Mastercard Pay Card Simplify payments for your drivers; CrossRoads Freight Card Mixed fleet fueling at truck stops and gas stations; Compare Fleet Cards Choose the best card for your fleet; Fleet Digital Payments Wex successfully resolved 49 complaints, while the remaining 58 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. Melissa Smith is the president and CEO of Wex Inc. We are currently able to locate more than 20 negative Wex Inc. complaints, none of which accuse the company of being a ripoff or a scam. Fleet cards differ from commercial credit cards in a few ways. A benefit offered by universal fleet cards is discounts on purchasing fuel or services at its own branded gas stations to encourage consumers to use that specific brand. Click Save, then confirm the information. Carol Stream IL 60197-4337 They continue to tell me the account was terminated, but it is not They continue to add charges 4/1/2022 spoke w Marianne first they hung up I called back spoke w Jonas They show an bus id #841425616 Again 4/29 another bill I am being told that all is done by email and there is nobody I can talk to over the phone. Right during our most busy time of the year. Called them about it, was put on hold for exactly 38 minutes, then they hung up ! Anyone recommend an attorney? Their final email to me was, yes it sucks but sorry. Military veterans possess invaluable leadership skills and business acumen. Wex is currently charging is 83%apr. Cards - We accept all major debit and credit cards, along with SNAP, WEX, Fuelman and other fleet cards. Fleet Cards What is a fleet card? If you would like to interview Phillip for your story or podcast, please reach out here. They now want a detailed receipt. I will be closing this account as soon as I get my funds. Now since they took over there is not only a sudden $39.00 late fee every month but they had the audacity to charge me a late fee on a cancelled account that had no charges since I cut the cards months ago! Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS' 90 percent rule (where 90% of gross sales meet eligibility requirements). There are approximately 150,000 retail fueling sites, many of which have 10 or more pumps to replace overhauling them is a massive process thats taken longer than expected. Thats exactly what I have been doing everything is from Drs because on the receipts it shows I went to Memorial Hermann or I went to Methodist and my Drs appointment. They left a message one time, we called to enquire and they said that we didnt owe anything (becuase their rep was apparently only aware of the new account!). WEX began in 1983 with a mission to simplify fuel payments and accounting for busy professionals like you. Instead, rates offered by popular fleet card companies such as Voyager and Wex start at about 3.25%. The WEX Fleet Card is the fastest way for a growing business to drive real savings, with automatic fuel expense tracking, employee spending controls, purchase alerts, and exclusive discounts in the WEX EDGE savings network all in one fuel card. Hey y'all!!! I am seeking legal advice to sue them to recover the monies they have received in my name (HSA). Ive contacted customer service multiple times and spent long times on chat and hold both times. A few months later an obnoxious debt collection company starts hounding us. Of the complaints related to payment processing, the most commonly cited issues are poor customer service, unexpected fees, negative sales experiences, and delayed payouts. Wexs primary products are its self-issued fleet cards, which trucking companies and government fleets can provide to drivers to purchase gas and other necessities at gas stations across the country. These self serving morons could have left my employees stranded without working fuel cards. Required fields are marked *. Tried to use the cards they sent and they had a block on every 2nd purchase even though they lied and said there wasnt. Wex wouldnt help at all, just lied and wasted our time. To manually process an international card, enter the card number, expiration date, CVV, and postal or ZIP code. We are FSA account holders that are managed through WEX health. It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. made a mistake ( or is it FRAUD?) Ive made several attempts to contact WEX to resolve these charges, but I was never able to reach a representative which is completely unacceptable. One of the drawbacks of accepting fleet cards is that they usually arent part of traditional card networks like Visa or Mastercard. They are nightmare if there is a problem. Your email address will not be published. Ready for the ultimate credit card processing experience? Given that FSA accounts are derived from client funds, and that weve had very reasonable FSA experiences with other companies, we would comment that if you want complaints from your workers about your WEX health FSA management choice WEX will get you complaints. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. In the beginning, the gas card seemed to be beneficial for my business. Its been months and we still do not have $$$. To find out if you qualify for a Love's Express Credit card, please fill out the application online or print application and fax to 405-463-3954. In the Add Prompt screen, select the type of prompt you want, then click Next. Nicole Phillip created this website and has written over 1,000 articles regarding all things payments. Our card works at a variety of merchants. Wex Inc. has also been fined over $35 million in the US for banking and investor protection violations. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. We have no recourse. Youll want to find a company that will charge you as close to cost as possible. WEX CFO Roberto Simon pointed out in a recent conference call that fraud expenses for September and October were already down 60% from their peak over the summer. You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. Inventory Information Approval System (IIAS), We help 300,000 employers in the U.S to power the. Reporting often shows purchases by driver or by vehicle in addition to showing the basics like total transactions, amounts, and more. EVEN THOUGH ITS IN THE NAME OF THE BUSINESS? Shady company Dont ever deal with them!!! To create a new policy, click Policy Management in the top menu, then Create New Policy. How does this make any sense whatsoever?? I mean what do they think we are frauding by going to the dr or getting medication? I know the mail is slow, but it also makes a difference as to when they place the bill in the mail. Furthermore, drivers or customers of fleet cards must input odometer readings every time they use the card. The current policy limits are displayed. Taking fleet cards can open up your business to a huge number of potential customers, ranging from local taxi drivers to long-haul truckers. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. I just got my second invoice from WEX. Keep the following in mind when processing international cards: To switch between numbers and letters on your device: iOS: Tap ABC or 123 at the lower left of the screen This type of billing is unethical at the very least. To manage policies, follow these steps: Prompts are the questions that the cardholder is asked at the point of sale. I am the bookkeeper for a company vexed be WEX. show more WEX Reviews This is a fraudulent account. Simply fill in th e credit card area on the bill providing your WEX Health debit card number. INACTIVE makes the card unavailable to use. Founded in 1983 as Wright Express Corporation, Wex Inc. is a merchant account provider that primarily offers fleet card and business management services for the transportation and logistics industries. At the end of the day 3 months later WEX has not terminated the account and continue to pile on charges and send me statements.. The most common fleet cards are by Wright Express (Wex) and Voyager. If the account is already setup, click the Use an existing QuickBooks account radio button then from the drop-down, select the appropriate bank account. To remove cash from the card, enter a value in the Amount field, then click Remove Cash. They want my medical records to prove the medical necessity. This review will focus on Wexs payment acceptance products for merchants. It was my banker that advised me to contact them first. There were months I didnt even PURCHASE GAS, and the $14 in fees triggered a late fee of $75. Phillip Parker is an independent digital payment consultant specializing U.S. and Canadian point-of-sale, ecommerce, and mobile payment acceptance. Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. This is because of the major expense of replacing the technology at the pump, which often involves ripping the old pumps out of the concrete to replace them. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). We paid a bill of 234.00 5 days late and were charged a 75.00 minimum late fee. But any dental work or Vision appointments are denied. Given the companys complaint total and resolution ratio, we have slightly adjusted the BBBs rating. Click Finish. HOLD lets you deactivate a card temporarily. Using a credit or debit card allows us to make sure the person who claimed the offer is the one making the purchase. To add new prompts, follow these steps: You can also reach us by filling out a quick form with information to assist you. Enter a note in the Comment field, if desired. Or, click Auto Rollover, and choose the days of the week that you want the limit to refresh. In the Hours field, enter the number of hours that must pass after a transaction before the limit is refreshed. It would save all of us a LOT of time and money (I am getting paid for sitting on the phone) if someone at Tcheck used that Email and notified us about all of changes. DATA ANALYTICS, CUSTOMIZABLE CONTROLS AND MOBILE APPS ENABLE EVEN MORE CONVENIENT EXPENSE MANAGEMENT. Very incompetent company. There is no evidence at this time indicating that the company employs independent sales agents, but we have found some Wex Inc. complaints related to the companys telemarketing team. Ready to see pricing for your specific business? If you need help with rate and fee negotiations, payment integrations, cost optimization, or provider selection, schedule a consultation here. Wont return as a customer. Wex has also received 205 informal reviews to its BBB profile, all but 2 of which are negative. Here Are The Processors Who Don't Hide Fees. To edit a policy, select it in the Policy Number drop-down. They state that the co-payments to my oncologist, uroloigst and optometirst appear to be fraudulent. However, if your customers seek out Wex or Voyager-accepting businesses, the higher costs could be well worth it to help you secure additional business. Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. The interchange rates range from 1.85% + 10 cents per transaction to 2.95% + 10 cents per transaction, as seen in the screenshot below. Yes the customer service people are VERY NICE but do I ever see a cent to my bank account after getting electronic emails stating my reimbursement will be sent? What if additional documentation is required? With inflation at four-decade highs and consistently rising fuel costs, there is sufficient evidence that consumer sentiment may sour. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. I am a new employee and while I enrolled in new benefits they enrolled me into an expired FSA plan for which I was uneligable and was not even an employee of the company for the year they enrolled me. A fraud claim will require me to close my account and open another ( a couple of hours ) Purchase new checks ( more money ) advise my customers of new wire instructions ( more hours ), set up the bookkeeping files for the new account ( more time ) and monitor outstanding checks until they all clear ( more time ). Now they want to give us back $86. Referral Partner Application Fraudulent? Furthermore, processors may charge additional fees for fleet cards, making it even more important to choose your payment processor carefully. How can I go about it? In business, time is money. This has to be huge fraud case. Having issues making the most of your WEX experience? Worst company in my 50 years of being in business ! document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable. The new policy will now appear in the Policy Number drop-down, allowing you to select and edit it.

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